Shipping Info & FAQ

Questions & Answers

• Q. When will my order be shipped?
• Q. Canadian Orders. What is the shipping rate to addresses within Canada?
• Q. American Orders. What is the shipping rate to addresses within the United States?
• Q. International Orders. What is the shipping rate to addresses outside Canada & the United States?
• Q. Do you offer any faster shipping options? I need my order sooner!
• Q. Are there any countries Topdrawers does not ship to?
• Q. What is your Return Policy?
• Q. What is my size? How do the sizes Small (S), Medium (M), Large (L), and Extra Large (XL) correspond to my waist size?
• Q. The size/colour/item I’m interested in ordering isn’t listed!
• Q. Why are all your prices listed in Canadian Dollars?
• Q. What forms of payment can I use to pay for my order?
• Q. Do you accept personal cheques?
• Q. Does your website offer secure ordering?
• Q. What is Topdrawers’ Privacy Policy?
• Q. Is your shipping discrete?
• Q. Help! I am unable to access your secure online order form to complete my order! I keep getting errors.
• Q. Do you offer store pickup?
• Q. Does Topdrawers offer a printed catalogue?

Q. When will my order be shipped?

We ship most orders within 24 hours of their receipt. Occasionally, we may run out of stock on an ordered item, in which case we will make every attempt to fulfill this backorder in a timely manner (usually within 2-4 weeks, but sometimes longer depending on the manufacturer).

Q. Canadian Orders. What is the shipping rate to addresses within Canada?

We ship via Canada Post. We offer 2 shipping methods to addresses within Canada: Expedited Parcel & Xpresspost.

• Most economical shipping
• Track your parcel with Canada Post
  
• Delivery standards vary Local/Regional/National (*see chart below)

• Fast, economical shipping
• Track your parcel with Canada Post
• Remote/rural Postal Codes subject to $2 surcharge over posted rates †
• Delivery standards vary Local/Regional/National (*see chart below)

• Some of our products will count as more than one item if they are particularly heavy or bulky.
• Backorders are shipped via Regular Post or Expedited Parcel, depending on size, weight & shipping address. All applicable federal and provincial taxes will be charged.

Q. American Orders. What is the shipping rate to addresses within the United States?

We ship via Canada Post, which passes to USPS. We offer 4 shipping methods to addresses within the USA: Small Packet Air Mail, Tracked Packet, Expedited Parcel & Xpresspost. All rates listed are in Canadian dollars.

• Most economical shipping
• No tracking
• 5-8 business days

• Most economical shipping that is trackable
• Track your parcel with USPS.com
• 4-8 business days

• Default shipping method for orders over CAD $200, or shipments weighing over 1 kg.
• Faster, economical shipping
• Track your parcel with USPS.com
• 4-7 business days

• Fast, economical shipping
• Track your parcel with USPS.com
• 2-3 business days

• Backorders are shipped via Regular Post or Airmail, depending on size and weight. There are no taxes or duties charged by Topdrawers for orders leaving Canada. We charge only for items purchased and the cost of shipping.

Q. International Orders. What is the shipping rate to addresses outside Canada & the United States?

We ship via Canada Post. We offer 3 shipping methods to addresses outside Canada and the United States: Small Packet Air Mail, Tracked Packet & Xpresspost. All rates listed are in Canadian dollars.

We ship to many countries around the world! International customers may refer to the two Zones below to see if we ship to your country. Shipping rates will vary depending on which country we are shipping to.

• Austria
• Bahamas
• Barbados
• Belize
• Cayman Islands
• Cyprus
• Denmark
• Finland
• France
• Germany
• Greece
• Iceland
• Ireland
• Italy
• Liechtenstein
• Luxembourg
• Monaco
• Netherlands
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

• Australia
• Hong Kong
• Israel
• Japan
• Macau
• New Zealand
• South Korea
• Taiwan

• Economical shipping
• No tracking
• 6-14 business days (*These delivery standards are for items sent between most major urban centres and are dependent upon destination; in our experience, some countries will take longer.)

• Economical shipping with tracking
• Tracked Packet is available for customers in these participating countries: Australia, Austria, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom
• 6-9 business days (*These delivery standards are for items sent between most major urban centres and are dependent upon destination; in our experience, some countries will take longer.)

• Default shipping method for orders over CAD $300, or shipments weighing over 2 kg.
• Fast, economical shipping with tracking
• 4-8 business days (*These delivery standards are for items sent between most major urban centres and are dependent upon destination; in our experience, some countries will take longer.)

• Backorders are shipped via Regular Post or Airmail, depending on size and weight. There are no taxes or duties charged by Topdrawers for orders leaving Canada. We charge only for items purchased and the cost of shipping.

NOTE TO INTERNATIONAL CUSTOMERS: All countries have their own rules on import taxes and duties. Topdrawers is not responsible or liable for any taxes or duties that your local customs/imports department may impose. Many countries such as the United States do not charge taxes or duties on items below a certain value. Please check with your country's customs/imports department for the rules/rates that may apply so that you are fully informed before placing your order with Topdrawers.

Q. Do you offer any faster shipping options? I need my order sooner!

We have provided multiple options that satisfy the vast majority of our customers’ shipping needs. However, if you have a more urgent need for your order, please contact us via e-mail at service@topdrawers.com to initiate a custom shipping quote.

Q. Are there any countries Topdrawers does not ship to?

We ship to many countries around the world! If your country is not listed among those we list on our website, you are welcome to inquire via e-mail. In some cases, we may be able to ship to an unlisted country. Typically this will involve purchase by International Money Order in US Dollars.

If you wish to place an order, you may inquire by e-mailing us at service@topdrawers.com with your name, address, country and all Order Items (Product Name, Product Number, Size, Colour & Quantity). We will reply to you with a detailed Invoice, including shipping, in US Dollars, and further instructions.

Q. What is your Return Policy?

Exchanges and Refunds require a Return Authorization to be accepted. This process is initiated by e-mailing service@topdrawers.com for a Return Authorization number. Please cite your Order Number and the nature of your request.

Topdrawers will accept returns and exchanges on many non-sale items, except g-strings, c-rings, thongs and other deemed intimate items, within 21 days of shipping. Sale items are final sale and not refundable.

• Exchanges will be subject to re-shipping charges only.
• Refunds are applicable to the goods only, and will be subject to a 10% restocking fee for returned goods. Any (Canadian) taxes paid on merchandise are refunded, but shipping (and its applicable taxes) is not.

Items must be returned to Topdrawers in the same condition in which they were sent: new, unworn and unwashed, tags attached and in the original packaging. Once Return Authorization is acquired, merchandise can be sent back to our address (by mail only, not couriers such as UPS or FedEx):

TOPDRAWERS APPAREL INC.
809 DAVIE STREET
VANCOUVER BC V6Z 1B7
CANADA

Please include: your order number, your Return Authorization number, and your instructions. In order for it to be accepted, send by mail (not courier), and write "RETURNED GOODS" on the outside of the package.

Q. What is my size? How do the sizes Small (S), Medium (M), Large (L), and Extra Large (XL) correspond to my waist size?

Below is an approximate size scale for many, but not all products. Please refer to the product-specific size chart displayed on each product page for the best recommendation. The sizing convention will vary by manufacturer.

Q. The size/colour/item I’m interested in ordering isn’t listed!

We strive to ensure that our current stock availability is accurate when you are ordering your products. If a size, colour or item that you are interested in is not listed, you are welcome to contact us about future availability.

Q. Why are all your prices listed in Canadian Dollars?

We are a Canadian company, located in Vancouver, British Columbia. By default, we list our prices in Canadian dollars, but also provide a way to view prices in another currency with our currency conversion tool. Currency conversion provides an approximation of the price in your currency, based on current world currency exchange rates (that change daily).

All transactions are charged in Canadian dollars; your credit card company (or PayPal) will convert the total into your currency at the bank rate on the day of the transaction.

Q. What forms of payment can I use to pay for my order?

We accept VISA, MasterCard, American Express & PayPal.

Q. Do you accept personal cheques?

Sorry, we do not accept personal cheques as form of payment. However, we do accept money orders and certified cheques. These must be issued in Canadian or US dollars. (i.e. Ensure the US Dollar Money Order is ‘negotiable’ in Canada.)

Q. Does your website offer secure ordering?

Absolutely. Our site meets the most stringent level of PCI compliance and credit card security. Our payment processing is certified to PCI Service Level 1. All services are HTTPS (SSL Security) compliant.

Q. What is Topdrawers’ Privacy Policy?

The security of our customers' information is important. Your information is not for sale or trade, or used for any purpose other than to provide you with excellent customer service. Your information will never be shared with anyone who is not an employee of Topdrawers. You can review our Privacy Policy here.

Topdrawers’ customers may elect to join our Mailing List, which will send weekly promotional e-mails to its customer base, offering news of sales, new products and other announcements.

Q. Is your shipping discrete?

For your discretion and shopping privacy, our packages are marked only with our return address headed by "T.A. Inc" Our packaging is plain and generic. If the package ships outside Canada and must contain a customs declaration, it will read the package contains "clothing" only.

Q. Help! I am unable to access your secure online order form to complete my order! I keep getting errors.

You may be contacting us from behind a corporate firewall or proxy server, or you may be using a web browser that does not support SSL. Try contacting our site from another computer which is not behind a firewall, such as a home computer or upgrade your browser to the latest version.

Q. Do you offer store pickup?

Yes! We offer store pickup at our Vancouver store for our customers. You can place your order here online and pick it up at our retail location. Shop from the comfort of your own home; we will process your order at no extra charge and will have it ready and waiting for you at the shop. We're at 809 Davie Street (@ Howe Street) in Vancouver, BC. We look forward to seeing you!

If you are electing for Store Pickup, but the shipping option is not visible to you during checkout, contact us at service@topdrawers.com and we will be able to make arrangements!

Q. Does Topdrawers offer a printed catalogue?

Sorry, we do not have a printed catalogue. Our website is our catalogue, providing you with the flexibility and interactivity that a hard-copy catalogue simply can't begin to meet. This way, you always have access to the most current and latest styles and information.